Shipping Policy



Deliveries within Germany: Free shipping.

Deliveries abroad: We charge a shipping fee of €8.89 per order. From an order value of €49.00 we deliver free of charge.

  • We use DHL to ship. Most orders are shipped within 1-2 business days.
  • Processing time may vary due to merchandise availability and/or payment discrepancies.
  • Orders ship Monday-Friday, excluding holidays.
  • Shipping time is based on business days.
  • You will receive an email confirmation with the tracking information. Please check your junk mail folder if you did not receive one.
  • Some packages may require a signature. There is a slight chance that your package may be delayed if no one is present at the time of delivery. ViviPet is not responsible for any delays caused by adverse weather conditions. Delivery times are estimates only.
  • We try to keep the shipping fees at a minimum with a flat fee. When checking out, if you do not see your country in the selection, it means we currently do not service that area